Refund & Cancellation
Effective date: 06-05-2020
Thank you for choosing Rishi Digital as your digital marketing agency. We strive to provide the highest quality services to our clients in Kolkata and beyond. However, we understand that circumstances may arise where you need to cancel or request a refund. This Refund and Cancellation Policy outlines the guidelines and procedures for such situations.
Cancellation of Services:
1.1. If you wish to cancel any of our services, please notify us in writing or by email at least 2 days prior to the scheduled start date of the service.
1.2. In the event of cancellation before the service has commenced, any fees paid will be refunded, excluding any non-refundable deposits or expenses already incurred by Rishi Digital.
1.3. If cancellation occurs after the service has begun, you will be responsible for any charges incurred up to the date of cancellation.
2.1. Rishi Digital will provide refunds in accordance with the following conditions:
- If Rishi Digital fails to deliver the agreed-upon service as outlined in the contract, a full refund will be issued.
- Refunds will not be granted for services already provided, unless there is a proven failure on our part to meet the agreed-upon objectives.
- Rishi Digital reserves the right to assess the validity of any refund request and make a fair determination based on the circumstances.
2.2. If a refund is approved, it will be processed within [insert number of days] from the date of the approval.
2.3. Any third-party fees incurred during the payment or refund process (such as transaction fees) will be deducted from the refunded amount.
Non-Refundable Services and Expenses:
3.1. Rishi Digital may require non-refundable deposits or upfront payments for certain services. These payments will be communicated to you prior to initiating the service.
3.2. Any expenses incurred by Rishi Digital in the process of delivering the service, such as advertising costs or third-party service fees, are non-refundable.
Modification to Services:
4.1. Rishi Digital reserves the right to modify or discontinue any service at any time, without prior notice or liability.
4.2. In the event of a service modification or discontinuation, Rishi Digital will provide reasonable alternatives or refunds, where applicable.
Please note that this policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates. By engaging with Rishi Digital's services, you acknowledge and agree to the terms outlined in this Refund and Cancellation Policy.
If you have any questions or require further clarification, please contact our customer support team at firstname.lastname@example.org.
Thank you for your understanding and cooperation.